FAQs

I would love for you to create a pair of custom earrings for me. How do I get started? 

I'd love to make you a pair of custom earrings! Fill out the form on the contact page or send me an email at girlsnightoutearrings@gmail.com to get started. The starting price for customs is $50. You'll be able to provide input at every stage of the process and watch your vision come to life! Feel free to check out the GNO Instagram for some inspiration or past collections.

 

I love one of the styles you currently offer on the site and am interested in buying in bulk to add as party favours. 

I love to hear that! Fill out the form on the contact page or send me an email at girlsnightoutearrings@gmail.com to get started. 

 

How much do GNO earrings weigh? 

One of the awesome perks of polymer clay is that it is super lightweight. You can make a statement with bigger earrings without having them weigh you down. Weight ranges from 0.05oz and 0.2oz. 

 

Is it normal for GNO earrings to have slight imperfections?

Yup! All pieces are handmade and unique, so no two pieces are exactly the same. Each piece of clay has been hand blended, cut, baked, sanded and drilled in small batches, resulting in an one of a kind finish. 

 

Are GNO earrings nickel-free?

Yes! Unless otherwise stated, all earring posts and backings are 18k-24k gold plated brass and stainless steel. Studs are surgical stainless steel. All posts are lead and cadmium & nickel safe. 

 

Do you offer GNO wholesale?

Of course! Feel free to send me an email at girlsnightoutearrings@gmail.com or send a form via the Contact page and we can get something started.

 

What are your shipping policies?

At checkout, you're able to choose from a delivery or shipping option. Due to COVID-19, there may be shipping delays. I am not responsible for any delays caused by shipping carriers. If you have a tight timeline, please let me know in your order notes or prior to ordering, so that I can help accordingly and let you know what is feasible. 

  

What are the options for local delivery?

There is free local delivery available for earrings $35+. Ready made earrings will be dropped off within 3 business days. I am currently offering free local delivery in London, Ontario - you will have this option if your address is within the delivery radius. Local delivery in Toronto is completed once a month - please contact me prior to ordering via Instagram or the Contact page to arrange for delivery.

 

What is the difference between made to order and ready made GNO earrings?

Made to order means that your earrings will be handmade after your order is received. Please allow for 5-8 business days your pieces to be mixed, cut, sanded, drilled, packaged and shipped. Ready made earrings are pre-made and will be shipped out within 3 business days.

 

What is your cancellation & return policy?

If you need to cancel an order, you must do so within 24 hours of placing your order by emailing girlsnightoutearrings@gmail.com with the subject line "Cancellation Request Order Number." After 24 hours, you will not be able to cancel your order, as it will be in the process of being made.

Please be sure to treat Girls' Night Out earrings as gently as you would any other piece of jewelry. Girls' Night Out is not responsible for replacing a broken piece nor providing a refund once the earrings are in your hands. Please refer to the care card provided to you, as well as the instructions found on this website!

Due to the hygienic nature of earrings, all earring sales are final and we do not accept any returns. If there is an issue with your order, please email girlsnightoutearrings@gmail.com with your order number, photographs, and a detailed description of the issue, so that I can make it right!